Frequently Asked Questions

1. Where are you located?

Rozes Kollectionz is an online-based clothing boutique located near Montego Bay town. We do not currently operate a physical storefront, but local delivery is available in and around Montego Bay and to other parishes.

2. What are your opening hours?

Our website is available 24 hours a day, so you may browse and place your order at any time.

Orders and customer messages are processed during our regular business hours. Orders placed on weekends or public holidays may be processed on the next available business day.

3. What is your bank-transfer information?

Payments may be made to our National Commercial Bank account:

Bank: National Commercial Bank (NCB)
Account Name: Rozes Selectionz
Account Number: 544583697
Branch: St. Ann
Account Type: Business Account

Bank: JMMB
Account Name: Renae Dacosta
Account Number: 000400171687
Branch: Fairview, St James
Account Type: Business Account

Scotiabank & JN Bank payment:  information is also available upon request. Please note that this is a personal account.

4. How soon will I receive my order after ordering?

Orders are generally processed within one to two business days after payment has been confirmed.

Same-day delivery is not available for orders placed Monday through Friday. Limited same-day delivery may be available for orders placed on Saturdays before 12:00 noon, depending on the delivery location and driver availability.

Orders placed after 12:00 noon on Saturday will be processed on the next available business day. Delivery times for orders outside Montego Bay will depend on the selected courier and destination.

5. Do you offer refunds?

No. We do not issue cash or card refunds.

Eligible returns will receive store credit only. Return requests must be made within two days of receiving the order, and all items must meet the conditions outlined in our Return and Exchange Policy.

Sale items, bodysuits, intimate apparel and white clothing are final sale and cannot be returned or exchanged.

6. How do I track my order?

Once your order has been dispatched, you will receive a confirmation by email, WhatsApp or text message. A tracking number will be provided if the selected courier offers tracking.

You may use the tracking number on the courier’s website or contact the courier directly for an update. Local deliveries may not include online tracking.

If you need assistance with your order, contact us at 876-314-9418 and provide your name and order number.