Return & Exchange Policy
Overview
At Rozes Kollectionz, we want you to be happy with your purchase. If an item does not work for you, you may request a return or exchange within two (2) days of receiving your order.
We do not issue cash or card refunds. Approved returns will receive store credit only.
Return Eligibility
To qualify for a return, the item must:
- Be unworn, unwashed and unused.
- Be free from stains, makeup, deodorant, perfume, smoke, pet hair or other signs of wear.
- Have all original tags attached.
- Be returned in its original packaging.
- Proof of purchase.
- Be reported to us within two (2) days of delivery or collection.
Items that do not meet these conditions will not be accepted and will be returned to the customer.
Items returned without prior approval may not be accepted.
Store Credit
We do not issue refunds to the original payment method. Once your return is received and inspected, we will issue store credit.
The credit will be equal to the amount paid for the approved item, excluding delivery and return-shipping fees. Return delivery cost are applicable to customer.
Store credit is not redeemable for cash.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Sale, discounted or clearance items
- Bodysuits and other intimate apparel
- White or predominantly white clothing
Size Exchanges
Size exchanges must be requested within two (2) days of receiving the order. The item must meet all return-eligibility requirements.
Exchanges are subject to availability. We cannot reserve or guarantee that the requested size will be available. If the preferred size is unavailable, approved store credit will be issued instead.
Customers are responsible for all delivery or shipping costs associated with a size exchange.
Defective or Incorrect Items
Please inspect your order as soon as it is received. If an item is defective, damaged or incorrect, contact us within two (2) days of delivery or collection.
Please provide:
- Your order number
- A clear description of the issue
- Clear photographs or videos showing the defect or incorrect item
- A photograph of the original packaging and tags
Once the claim is reviewed and approved, we will arrange an exchange for the same item, where available. If a replacement is unavailable, store credit will be issued.
Rozes Kollectionz will cover reasonable return-delivery costs for confirmed defective, damaged or incorrect items. Damage caused by wear, washing, misuse or failure to follow the care instructions will not qualify as a defect.
Return Shipping and Delivery
Customers are responsible for all return-shipping or delivery costs, except where Rozes Kollectionz confirms that an item was defective, damaged or incorrect.
Original delivery charges are non-refundable and will not be included in the store credit.
By completing a purchase with Rozes Kollectionz, you acknowledge and agree to this Return & Exchange Policy.