Shipping Policy

Shipping & Delivery Policy

Overview

Rozes Kollectionz offers delivery within Montego Bay and shipping to other locations across Jamaica. Delivery times and costs vary depending selected courier.

Please ensure that your name, telephone number, delivery address and other contact information are correct before completing your order. Rozes Kollectionz will not be responsible for delays or failed deliveries caused by incorrect or incomplete information.

Order Processing

Orders are processed within one to two (1–2) business days after payment has been confirmed. Business days exclude weekends and public holidays.

We do not offer same-day delivery. The processing period is separate from the courier’s estimated delivery time.

Local Delivery—Montego Bay

Local delivery is available to customers in and around Montego Bay.

  • Delivery fees start at J$300 and vary based on the exact location.

  • Customers must provide a correct address, telephone number and any helpful delivery instructions.

  • The delivery fee will be shown at checkout or confirmed before the order is dispatched.

  • Delivery times may be affected by traffic, weather or other circumstances outside our control.

Delivery Outside Montego Bay

Orders outside Montego Bay may be shipped using Knutsford , Zipmail, Doorway Express or Tara Courier Services.

Our regular dispatch schedule is:

  • Zipmail: Monday, Wednesday and Friday

  • Knutsford Express: Monday to Saturday

  • Doorway Express: Monday to Friday

  • Tara Courier Services: Monday to Friday

Orders must complete the one-to-two-business-day processing period before being dispatched. Courier delivery times are estimates and may vary depending on the destination, weekends, public holidays, weather or courier delays.

Customers are responsible for collecting packages sent to a courier location within the carrier’s required timeframe. A

Shipping Fees at Checkout

Shipping or delivery fees are based on the customer’s location and selected delivery method.

Where a fixed fee is available, it will be displayed at checkout. If the delivery cost cannot be calculated automatically, we will contact the customer to confirm the fee before dispatching the order.

Selecting the incorrect shipping location or delivery method may delay the order. If the amount paid at checkout does not cover the correct delivery fee, the outstanding balance must be paid before the order is shipped.

Shipping and delivery fees are non-refundable once the order has been dispatched.

Order Tracking

Once an order has been shipped, customers will receive a shipping confirmation by email, WhatsApp or text message. A tracking number will be provided when one is available from the selected courier.

Customers may use the tracking number on the courier’s website or contact the courier directly for updates. Some local delivery services may not provide online tracking.

Contact Us

If you have questions or concerns about your order or delivery, please contact us at

876-314-9418. When contacting us, please include your name and order number so we can assist you promptly.

By completing a purchase with Rozes Kollectionz, you acknowledge and agree to this Shipping & Delivery Policy.